Terms & Conditions

Medstore-Online (all doctors, pharmacies and affiliate companies) is domiciled in Europe, therefore European rules and regulations for medicines are in effect.

Medstore-Online (all doctors, pharmacies and affiliate companies) cannot be held liable for the accuracy of the diagnosis, treatment or medication prescribed or the correct use of products supplied. It lies on the purchaser to use any products supplied under the guidance of a physician.

Medstore-Online undertakes the obligation to accurately transmit the client’s information and product details to the pharmacy. The pharmacy is responsible for ensuring the correct product, in the correct strength and quantity, is provided to the correct customer. The manufacturer holds responsibility for the quality of the product, while the postal service is liable for the delivery. Medstore-Online is solely responsible for ensuring the accuracy of the information provided to the pharmacy and does not bear responsibility for the product’s quality, delivery, or any other aspect beyond data transmission.

Medstore-Online dispenses branded or in the case the patent has expired, generic pharmaceutical products that are registered in EU-member states. European patent law applies.

Medstore-Online (all doctors, pharmacies and affiliate companies) takes no responsibility for compliance with importation requirements and regulations of the country of destination. This remains the final responsibility of the purchaser.

All products are shipped on behalf of and at the risk of the purchaser, Medstore-Online ( all doctors, pharmacies and affiliate companies) is reserved towards any legal actions which might be brought against the purchaser, if not acting in accordance with the regulations and importation laws applied by the government of the country of destination.

All orders sent by the registered mail require the purchaser's signature or a mandatory who should be over 21 years of age.

Medstore-Online is not responsible for losses, incorrect deliveries, or product damage caused by improper handling of the shipping agent. According to European laws, once products have been dispensed (delivered) by a pharmacy, these products may not be returned to the pharmacy. Therefore, order cancellations or alterations after the order has been delivered and/or shipped are not acceptable.

However, suppliers outside the EU may require the return of the medication in case the customer is dissatisfied with the product. In such cases, the customer will be notified by us in advance, during the order placement process, via email. Please note that the return shipping costs will be the responsibility of the customer.

Informed Consent

I understand and agree, that Medstore-Online is acting as a broker on behalf of and on account of several pharmacies and that by placing orders trough Medstore-Online contractual obligations will solely be created between the requester on the one side and the respective pharmacy on the other side.