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Refund Policy

Medstore-Online is a website which acts only as an intermediary and markets, and sells medications on behalf of European pharmacies which are a subject to state and federal laws. We are not able to take back the medications after they were dispatched. The purchases of healthcare merchandise are non-exchangeable.

Medstore-Online will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at support@medstore-online.co. Your claims will be carefully studied and Steps will be taken immediately to avoid such problems in the future.

Clients agree to read our Frequently Asked Questions (FAQ) and our policies to fully understand the services provided by Medstore-Online.

If you would like a refund, please notify us directly instead of contacting your credit card company. We can not offer a refund if you first make a claim directly with your credit card company.

As any internet company we suffer a lot from chargebacks and try to do everything in our power to keep chargeback level as low as possible.

This situation forces us to implement strict policy regarding chargebacks.

If a customer makes a chargeback he/or she is getting blacklisted and cannot reorder with us until the chargeback is paid with penalty.

Unnecessary refunds create the same issues, so if a customer requests 2 refunds in succession he/or she will be blacklisted as well.

To avoid such problems we ask you to contact us directly and allow us to solve any issue you may have. We realize that not all situations can be solved with standard scheme and will gladly provide an individual approach to your problem.

Medstore-Online will only provide a refund or any other compansation not later than within 6 months from the date of the shipment.

Bank Wire

Be inform that in case of a refund via bank transfer the customer receives the amount of the order minus transaction fee –28.00 USD
Please note that that the products ordered stay in our rightful possession until complete payment of the order amount.
By choosing bank wire as a payment option you agree to these terms and conditions.

Please note that all bank fees incurred for this transaction are at the payer's expense.

If you require a further information, we would be very glad to provide you with it.

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